FAQ and support
How can we help?
Questions about a visit, a quote or the website? Here is how to reach us and how we work.
Frequently asked questions
How does pricing work?
Every home is different, so your price is set at a free consultation based on your home and the services you choose. Starting prices on the Services page are a general guide.
What is the difference between a standard and a deep clean?
A standard clean is regular maintenance, weekly, every other week or monthly. A deep clean is a more detailed top-to-bottom clean and is usually the first visit, so your home starts in a state we can keep up together.
Do you bring your own supplies?
Yes, we bring our own supplies and tools, except a vacuum and broom. We use regular and non-toxic products and never clean with bleach. If you want a specific product used, just leave it out for us.
Do I need to be home during the cleaning?
No. We can use a key, a door code or a lockbox, whatever works best for you, and we arrange it when you book. Many clients are at work while we clean.
Are you okay with pets?
Absolutely. Pets are family. Let us know about anxieties, allergies or aggression, and we will never let a pet outside unless you ask. We don't clean litter boxes.
Which areas do you serve?
Terre Haute and the surrounding Wabash Valley. If you are not sure whether you are in our area, call or text and ask.
What if I need to reschedule?
Call or text as soon as you can and we will find a new time. Occasional rescheduling is no problem.
Policies
Scheduling and rescheduling
When we book your cleaning, that day and time are reserved for you alone. Life happens, so if you need to cancel or reschedule, email, call or text as soon as you can. Occasional rescheduling is no problem.
Arrival times
We do our best to arrive at your requested time, but we cannot guarantee an exact arrival.
Entry
We can work with whatever entry is most convenient for you: a key, a door code or a lockbox. Many clients are at work during their cleaning, which keeps interruptions low. Entry is arranged at booking.
Supplies
We bring our own supplies and tools, except a vacuum and broom. We use regular and non-toxic products and never clean with bleach. If you would like a specific product used, leave it out for us.
High places and heavy furniture
We bring a two-step ladder and a six-foot dusting wand. For safety we only go as high as the step ladder allows, and we move light furniture only, not appliances, couches or large tables.
Blinds
Slat-by-slat blind cleaning is available for blinds 2 inches or wider. Blinds are vacuumed first to keep dust down, but some dust may resettle afterward.
Pets
Your pets are family. Let us know about any anxieties, allergies or aggression. We never let a pet outside unless you ask, and we do not clean litter boxes. Cleaning up after accidents is an extra charge.
Fragile and valuable items
To keep them safe, we don't handle fragile or valuable items. Please put them away or remove them from the area to be cleaned.
Safety
Please keep firearms locked away. We will not clean a room where a firearm is out. If there is an insect problem, cleaning pauses until an exterminator clears it.
Photos
With your permission, we may take before and after photos for our website or Facebook. We never share photos of your home without your consent.
Feedback
We value your thoughts. If something was missed or you have a suggestion, email, call or text and we will work with you to make it right.